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Onyx Network Status

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Some systems are experiencing issues

Past Incidents

27th May 2020

Database performance issues

We're aware of an issue with reduced database performance and are working on this now. We'll provide an update shortly.

Edit: 18:49 - Performance has returned to normal levels and we're continuing to monitor. Thanks for your patience.

Slow database queries

We're aware of there being an issue with slow queries on the database cluster, we hope to have this resolved shortly.

Edfit 15:09: This is now resolved and we're continuing to monitor. We're in the process of implementing a long-term fix for this now and apologise for any inconvenience caused.

26th May 2020

Caching is causing sites to not load correctly

We're aware of an issue where our caching layer is causing some elements of a site to not load, showing a 400 Bad Request error. We're working on the issue, but meanwhile as a workaround, disabling caching via the LiteSpeed Cache plugin settings will bring sites back online.

Update 27/05/2020 08:45: Thanks for your patience on this, we've now put a fix in place and this should be resolved. Caching can safely be re-enabled where the above workaround was put in place temporarily.

25th May 2020

No incidents reported

24th May 2020

No incidents reported

23rd May 2020

No incidents reported

22nd May 2020

Database performance issues

We're investigating an issue with slow database performance and will provide an update shortly.

Edit 16:44: Database performance has returned to normal levels and we're continue to monitor this now. Sincere apologies for the inconvenience.

21st May 2020

No incidents reported