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Onyx Network Status

Clear communication throughout service affecting events

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All systems are operational

Past Incidents

10th September 2020

Intermittent Onyx connectivity

We're investigating intermittent connectivity issues to the Onyx platform at present, we'll update as soon as possible.

Update 12:40BST: We've isolated the issue to one cluster within the Onyx platform, so a subset of sites might still be experiencing intermittent performance issues - the majority of Onyx sites should now be back up and running normally, and we're continuing to work on the affected cluster.

Update 13:40BST: We've identified that the load issues experienced are related to a DDoS attack against one site. Mitigation is now in place, and sites on the affected cluster are now also back to full speed. We're continuing to monitor.

9th September 2020

Intermittent Onyx availability from some locations

We're aware of an issue with intermittent connectivity to Onyx sites for some visitors. We're working on this and will update as soon as possible.

Update 13:40 - We're continuing to investigate, but meanwhile sites should be online for the vast majority of visitors.

Update 15:18 - The issue should now be resolved but we're continuing to monitor. The problem was caused by a DDoS attack which resulted in our mitigation system incorrectly filtering a portion of legitimate traffic. We're in the process of tuning our filters to ensure it doesn't happen in the future.

8th September 2020

No incidents reported

7th September 2020

No incidents reported

6th September 2020

No incidents reported

5th September 2020

No incidents reported

4th September 2020

No incidents reported